Guus Bosman

In Haarlem I had a subscription to The Economist, a magazine that I really enjoy. When I moved the U.S., I asked The Economist to transfer my subscription to the new address, but I never received the magazine there. I kind of neglected it for a couple of months, but a week ago I decided to ask them about it.

This morning:

"Dear Mr. Bosman,

We received your complaint that you have not received all of your issues.

We have checked into the delivery problem for you. It appears the account was placed on a postal hold. The post office notified us your issues were undeliverable as addressed.

We have corrected your address to include your full apartment number. Your account has been extended for any issues not sent. Your subscription is being restarted with the July 09 issue. The new expiration date on your account is now November 12, 2005.

Thank you for alerting us to this problem."

Very happy!