Guus Bosman

software engineering director


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Movers arrived

Moving in.We wanted the movers to deliver our belongings on a weekend. I didn't want to take time off in my first week at work, and a delivery on Saturday or Sunday would be the easiest.

We spoke with quite a few moving companies, but most could not garantuee delivery on the weekend. However, a sales person at Nationwide Relocation Services said this would not be a problem. We spend a lot of time on the phone to make sure they could garantuee it, and they confirmed: "not a problem, it will be either Saturday or Sunday".

A long story short: when the movers came on Friday to pick up our things they told us that it would be impossible to deliver the next day or Sunday, and they wondered why the sales department had told us otherwise? When we called Nationwide, they said that the delivery would probably be Wednesday or Thursday.

On Monday I received a phone call around 1.00 pm from an unknown number: "hi -- we're your movers, and we're on the highway on our way from Virginia now". I asked them to give me a call 30 minutes before they arrived in Durham, so I could leave work and meet them. They didn't, so a few hours later they called me and asked me where I was: the truck had arrived and they wanted to unload it. Luckily, the apartment manager let them in, and I had to leave early, at 4 pm on my first working day.

When I came home there was a huge truck parked in the street at our apartment. The movers, a sub contractor to Nation Wide unloaded the truck in a few hours and brought everything up the stairs. They were on their way to Georgia with the rest of the load.

There was some significant inconvenience when the movers wanted to have the remaining balance paid in cash -- no checks or credit cards. This would be hard because all banks were already closed. I c called Nation Wide if they couldn't help me by performing a credit card transaction instead but they said there was nothing they could do. A couple of phone calls later I managed to get the money, and I decided never to do business with Nationwide Relocation Services ever again.

The actual move itself was executed well. We did have a little bit of damage, and 1 broken lamp, but over-all our stuff was in good shape and nothing was missing. I'm glad I didn't have to carry everything up the stairs to our new house.

Moving in.

Moving in.

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fijn dat alles verhuisd is. groetels

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