Guus Bosman

software engineering director


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First service appointment

Tuesday evening I went to the Fred Anderson Toyota dealership, the dealership where we bought our car 3 months ago.

We were invited for a 'New Owner Meeting', and it was also time for the first scheduled service appointment. The service appointment was at 5.30 pm, the New Owner Meeting at 6.00 pm.

Warning sign for low tire pressure.Just when I left the parking lot to drive to the dealership I saw an interesting new light come up on the dashboard. I pulled over and looked in the manual: "Low tire pressure warning", it meant. I wasn't sure if it would cause any immediate problems so I decided to drive (carefully) to the dealership. It was somewhat exciting to drive with tires that apparently didn't have enough pressure, but I didn't notice any strange behavior in the car.

Once in the dealership things went went smoothly, and they said they would take care of the tire pressure.

The New Owner Meeting was interesting. There was a simple dinner followed by a presentation on warranty, service etc and a lot of room for questions. I learned some interesting things and it was useful to attend. There is a software update available for the Camry 2007 4 cylinder now that will adjust the behavior when accelerating from low speed. Perhaps I'll have that installed a next time.

Around 7.00 pm the car was ready and I got my keys back, and the meeting was over around 7.15 pm after which we went downstairs to look around in the service department. It's very large, they can work on many cars at the same time.

Our experience with Fred Anderson has been very good so far these first 3 months (4900 miles) -- great customer service.

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